---
title: "How do I refund a payment — fully or partially?"
description: "Open the payment and issue a full or partial refund. Refunds go back to the original card in the original currency, and can take a short while because they process after the payment settles."
url: "/docs/accepting-payments/how-do-i-refund-a-payment-fully-or-partially/"
category: "Accepting payments"
---

You refund a payment from its detail page in **Online payments → Transactions**. You can refund the **full amount or a partial amount**, and the money goes back to the card the customer paid with, in the **same currency** as the original payment.

## Issue a refund

1. Open the payment in **Transactions**.
2. Choose to refund it — enter a **partial amount**, or leave it for a full refund.
3. Confirm. The refund appears in **Refunds** with its status.

## Why a refund isn't always instant

A refund is processed **after the original payment has settled** with the card network. If you refund very soon after the payment, it may wait briefly until settlement is ready — this is normal. Once it's processed, it can still take a few days to appear on the customer's statement, which is the bank's timing, not ours.

## Refund statuses

- **Pending** — submitted, processing. See [Why does my refund show "pending"?](/docs/troubleshooting/why-does-my-refund-show-pending/)
- **Succeeded** — sent back to the customer's card.
- **Failed** — it didn't go through; the reason is shown, and the funds stay with you.
- **Cancelled** — the refund was cancelled before completing.

## Related

- [Why does my refund show "pending"?](/docs/troubleshooting/why-does-my-refund-show-pending/)