---
title: "Accepting payments — Fynex Help"
description: "Payment links, checkout, subscriptions, promo codes, and refunds."
url: "/docs/accepting-payments/"
---

# Accepting payments

Payment links, checkout, subscriptions, promo codes, and refunds.

- [How do I add a payment link to my website or send it as a QR code?](/docs/accepting-payments/how-do-i-add-a-payment-link-to-my-website-or-send-it-as-a-qr-code/) — Every payment link comes with an embed snippet and a QR code. Paste the snippet into your site, or share the QR code to take payment in person or in print.
- [How do I create and send a payment link?](/docs/accepting-payments/how-do-i-create-and-send-a-payment-link/) — Create a payment link in the dashboard, set the amount and currency, and share it by email or as a link. Your customer pays on a hosted page — no code required.
- [Which payment methods and currencies can my customers use?](/docs/accepting-payments/which-payment-methods-and-currencies-can-my-customers-use/) — Cards with 3-D Secure, Apple Pay and Google Pay, plus popular local methods across Europe. Charge in GBP, USD, EUR and other European currencies depending on your account.
- [Why did my customer's payment fail?](/docs/accepting-payments/why-did-my-customers-payment-fail/) — Most failed payments are the customer's bank declining the card, a 3-D Secure check that wasn't completed, or an expired checkout. Here's what each means and what to try.
- [How do free trials work?](/docs/accepting-payments/how-do-free-trials-work/) — Add a free trial of up to 90 days to a subscription. The customer saves a card upfront, gets a reminder before it ends, and is charged when the trial finishes — or the subscription auto-cancels.
- [How do I charge a returning customer without re-entering card details?](/docs/accepting-payments/how-do-i-charge-a-returning-customer-without-re-entering-card-details/) — When a customer saves their card, you can charge it again later without them re-entering anything — for repeat orders or subscriptions. Saved-card charging needs the right processing setup, which support enables.
- [How do I customize the checkout page?](/docs/accepting-payments/how-do-i-customize-the-checkout-page/) — Build a checkout design in the dashboard, then activate it so your payment pages carry your branding. You can create several designs, clone one to start a new version, and switch the active one.
- [How do I refund a payment — fully or partially?](/docs/accepting-payments/how-do-i-refund-a-payment-fully-or-partially/) — Open the payment and issue a full or partial refund. Refunds go back to the original card in the original currency, and can take a short while because they process after the payment settles.
- [How do promo codes work — and why was one declined?](/docs/accepting-payments/how-do-promo-codes-work-and-why-was-one-declined/) — Create promo codes to discount a payment or subscription. A code is declined when it's expired, out of uses, below the minimum order, wrong currency, first-time-only, or already used by that customer.
- [How do subscriptions and recurring billing work?](/docs/accepting-payments/how-do-subscriptions-and-recurring-billing-work/) — Set up a subscription to charge a customer automatically — monthly, or as annual instalments over 12 months. Failed charges are retried, and each charge is recorded against the customer.
- [What's the maximum amount for a single payment?](/docs/accepting-payments/whats-the-maximum-amount-for-a-single-payment/) — A single payment can be up to 50,000 in its currency. For larger totals, split the amount across payments or take a deposit plus a balance.
- [What is a virtual IBAN and how do customers pay by bank transfer?](/docs/accepting-payments/what-is-a-virtual-iban-and-how-do-customers-pay-by-bank-transfer/) — A virtual IBAN is a dedicated bank account number you can give a customer so they pay you by transfer, with no card. Fynex matches the incoming transfer to you automatically.
- [Why is a payment marked "compliance review"?](/docs/accepting-payments/why-is-a-payment-marked-compliance-review/) — A routine automated check paused the payment before it completed. Most clear on their own. There's nothing to change on your side; contact support if one stays in review.