---
title: "Why is a payment marked \"compliance review\"?"
description: "A routine automated check paused the payment before it completed. Most clear on their own. There's nothing to change on your side; contact support if one stays in review."
url: "/docs/accepting-payments/why-is-a-payment-marked-compliance-review/"
category: "Accepting payments"
---

A payment marked **compliance review** has been paused by a routine automated check before it completes. It isn't a decline and it isn't something you did wrong — it's a standard control that runs on payments. Most clear on their own and continue.

## What to do

- **Wait** — most reviews resolve without any action.
- **Nothing to change on your side** — this is an internal check, not a problem with your account or the customer's card.
- **Contact support if it's stuck** — if a payment stays in review or you need it resolved urgently, [contact support](/docs/account-and-team/how-do-i-contact-fynex-support/). We can't promise a fixed turnaround on a review, but we can tell you where it stands.

If money is sitting in your balance under a hold rather than a single payment in review, see [Why are my funds on hold?](/docs/troubleshooting/why-are-my-funds-on-hold/)

## Related

- [Why did my customer's payment fail?](/docs/accepting-payments/why-did-my-customers-payment-fail/)