---
title: "How do I contact Fynex support?"
description: "Open a support ticket from the Support section of your dashboard. Pick a category, describe the issue, attach screenshots if they help, and track replies in the same place."
url: "/docs/account-and-team/how-do-i-contact-fynex-support/"
category: "Account & team"
---

You reach [a real support team](/blog/fintech-with-real-support/) from the **Support** section of your dashboard. Open a ticket, choose a category, describe what's happening, and we reply in the same place — so the whole conversation stays in one thread you can come back to.

## Open a ticket

1. Go to **Support** and start a new ticket.
2. Pick the **category** that fits — payments, payouts, verification (KYB), technical, or other. This routes it to the right team faster.
3. Write a clear **subject** and **description**. Include what you expected, what happened, and any reference or ID.
4. **Attach screenshots** if they help — up to 5 images (PNG, JPEG, or WebP), each under 5 MB.
5. Submit. You'll see the ticket and every reply under Support.

## Ticket statuses

- **Open** — submitted, not yet picked up.
- **Awaiting support** — it's with our team.
- **Awaiting client** — we've replied and need something from you to continue.
- **Resolved / Closed** — the issue is done. You can reopen by replying if it comes back.

## Get a faster answer

Many questions have a direct answer already — verification, holds, failed payments, and payouts each have their own article. If one matches, it's usually quicker than waiting for a reply. If not, a ticket with the specific payment or payout reference and a screenshot is the fastest way for us to help.

## Related

- [Why are my funds on hold?](/docs/troubleshooting/why-are-my-funds-on-hold/)
- [Why is my payout pending or on hold?](/docs/payouts/why-is-my-payout-pending-or-on-hold/)