---
title: "I'm not receiving my verification code — what do I do?"
description: "Check your spam folder and that you used the right email, wait a moment, then request a new code. Codes expire and are single-use."
url: "/docs/getting-started/im-not-receiving-my-verification-code/"
category: "Getting started"
---

When you sign up, we email you a **6-digit code** to confirm your address. If it hasn't arrived, check your spam or junk folder first, confirm you signed up with the email you're checking, then request a new code from the verification screen.

## Fixes, in order

1. **Check spam and junk.** The email comes from Fynex — filters sometimes catch it.
2. **Confirm the email address.** Make sure the inbox you're checking matches the address you signed up with.
3. **Wait, then resend.** There's a short cooldown between requests. If you try too soon you'll see *"Please wait a moment before requesting another code."* Wait for the timer, then request a new code.
4. **Enter the newest code.** Only the most recent code works — an older one shows *"This code is no longer active. Request a new one below."*

## Messages you might see

- **"That code isn't correct. Double-check it and try again."** — a typo, or you entered an older code. Re-enter the latest one.
- **"This code has expired. Request a new one below."** — codes are time-limited. Request a fresh one.
- **"Too many incorrect attempts. Request a new code below."** — the code is locked after several wrong tries. Request a new code and enter it carefully.

Still stuck after a new code? [Contact support](/docs/account-and-team/how-do-i-contact-fynex-support/) and we'll confirm your address for you.

## Related

- [How do I create a Fynex account?](/docs/getting-started/how-do-i-create-a-fynex-account/)