---
title: "Why was my verification rejected — and what can I do?"
description: "Most rejections can be fixed and resubmitted — a Try again button appears when you can retry. Fix the flagged issue (usually a document photo or a detail mismatch) and submit again."
url: "/docs/getting-started/why-was-my-verification-rejected/"
category: "Getting started"
---

Most rejections are fixable. When your verification can be resubmitted, the dashboard shows a **Try again** button — fix the issue that was flagged and submit again. A rejection usually means a document couldn't be read or a detail didn't match, not that your business was turned down.

## Common reasons and how to fix them

- **Unclear or cut-off document photo** — retake it with the whole document in frame and in focus.
- **Expired ID** — use a current, in-date document.
- **Details don't match** — the name, address, or company details on your documents should match what you entered at sign-up. Correct whichever is out of date and resubmit.
- **A missing owner or director** — everyone who owns or controls the business needs to be included and verified.

## When there's no "Try again"

Some outcomes are final and can't be resubmitted from the dashboard. If you don't see a **Try again** button, or you've fixed the obvious issues and it's still rejected, [contact support](/docs/account-and-team/how-do-i-contact-fynex-support/). We can tell you exactly what the review flagged and what your options are.

## Related

- [What documents do I need to verify my business?](/docs/getting-started/what-documents-do-i-need-to-verify-my-business/)
- [How long does business verification take?](/docs/getting-started/how-long-does-business-verification-take/)