---
title: "Why is my payout pending or on hold?"
description: "A payout can be waiting for three different reasons — approval by a teammate, a compliance review, or normal bank processing. Here's how to tell which one, and what to do."
url: "/docs/payouts/why-is-my-payout-pending-or-on-hold/"
category: "Payouts"
---

A payout that hasn't arrived yet is usually waiting for one of **three** reasons: it needs to be **approved** by someone on your team, it's in a **compliance review**, or it's in **normal bank processing**. The status on the payout tells you which one — and each has a different fix.

## 1. Waiting for approval

For security, payouts can require a second person on your team to approve them before the money moves. A payout waiting this way shows as **awaiting approval**.

**What to do:** someone with payout-approval rights opens the payout and approves it. Approving requires a second factor — a 2FA code or a passkey — because it releases real money to a bank account. Once approved, the payout moves to processing. See [Why do I need 2FA or a passkey to approve a payout?](/docs/payouts/why-do-i-need-2fa-or-a-passkey-to-approve-a-payout/)

> New here? A brand-new payout bank account is reviewed before its first use, which can also hold a payout up. See [Why is my new payout account "pending approval"?](/docs/payouts/why-is-my-new-payout-account-pending-approval/)

## 2. In a compliance review

Some payouts are paused for an automated compliance check. This isn't something you did wrong — it's a routine control that runs on money movement.

**What to do:** there's nothing to fix on your side. Most clear on their own. If a payout stays in review or you need it urgently, [contact support](/docs/account-and-team/how-do-i-contact-fynex-support/) and we'll look into it. (We can't promise a fixed turnaround on a compliance review, so we won't quote one — but we can tell you where it stands.)

## 3. In bank processing

Once a payout is approved and sent, it shows as **processing** while the bank moves the money. This is the normal, final stage before it lands.

**What to do:** usually just wait — this is expected. If a payout has been stuck in *processing* for much longer than the others, [contact support](/docs/account-and-team/how-do-i-contact-fynex-support/) so we can chase it with the bank.

## If it says "failed" instead

A failed payout is different from a pending one — the money didn't leave and is back in your balance. See [Why did my payout fail?](/docs/payouts/why-did-my-payout-fail/)

## Related

- [Why is my new payout account "pending approval"?](/docs/payouts/why-is-my-new-payout-account-pending-approval/)
- [Why did my payout fail?](/docs/payouts/why-did-my-payout-fail/)
- [Why do I need 2FA or a passkey to approve a payout?](/docs/payouts/why-do-i-need-2fa-or-a-passkey-to-approve-a-payout/)