Accepting payments

Payment links, checkout, subscriptions, promo codes, and refunds.

• How do I add a payment link to my website or send it as a QR code?Every payment link comes with an embed snippet and a QR code. Paste the snippet into your site, or share the QR code to take payment in person or in print.
• How do I create and send a payment link?Create a payment link in the dashboard, set the amount and currency, and share it by email or as a link. Your customer pays on a hosted page — no code required.
• Which payment methods and currencies can my customers use?Cards with 3-D Secure, Apple Pay and Google Pay, plus popular local methods across Europe. Charge in GBP, USD, EUR and other European currencies depending on your account.
• Why did my customer's payment fail?Most failed payments are the customer's bank declining the card, a 3-D Secure check that wasn't completed, or an expired checkout. Here's what each means and what to try.
• How do free trials work?Add a free trial of up to 90 days to a subscription. The customer saves a card upfront, gets a reminder before it ends, and is charged when the trial finishes — or the subscription auto-cancels.
• How do I charge a returning customer without re-entering card details?When a customer saves their card, you can charge it again later without them re-entering anything — for repeat orders or subscriptions. Saved-card charging needs the right processing setup, which support enables.
• How do I customize the checkout page?Build a checkout design in the dashboard, then activate it so your payment pages carry your branding. You can create several designs, clone one to start a new version, and switch the active one.
• How do I refund a payment — fully or partially?Open the payment and issue a full or partial refund. Refunds go back to the original card in the original currency, and can take a short while because they process after the payment settles.
• How do promo codes work — and why was one declined?Create promo codes to discount a payment or subscription. A code is declined when it's expired, out of uses, below the minimum order, wrong currency, first-time-only, or already used by that customer.
• How do subscriptions and recurring billing work?Set up a subscription to charge a customer automatically — monthly, or as annual instalments over 12 months. Failed charges are retried, and each charge is recorded against the customer.
• What's the maximum amount for a single payment?A single payment can be up to 50,000 in its currency. For larger totals, split the amount across payments or take a deposit plus a balance.
• What is a virtual IBAN and how do customers pay by bank transfer?A virtual IBAN is a dedicated bank account number you can give a customer so they pay you by transfer, with no card. Fynex matches the incoming transfer to you automatically.
• Why is a payment marked "compliance review"?A routine automated check paused the payment before it completed. Most clear on their own. There's nothing to change on your side; contact support if one stays in review.