Where is my money held and how is it protected?
Fynex is an FCA-authorised e-money institution. Your funds are safeguarded — held separately from Fynex's own money in dedicated accounts — so they're protected and can't be used to run the business.
Your money is held by Fynex as an FCA-authorised e-money institution, and it’s safeguarded — kept separate from Fynex’s own funds in dedicated accounts. Safeguarding means your balance can’t be used to run the business and is protected if anything happened to the company. It’s the protection that applies to regulated e-money, and it’s a deliberate part of how Fynex is built.
What “safeguarded” means
- Your balance is segregated — held apart from Fynex’s operating money, not mixed with it.
- It’s held under FCA rules for e-money institutions, which require that customer funds are protected.
- Because Fynex holds the licence, your money and your payments run under one regulated umbrella.
Safeguarding vs bank deposit insurance
Safeguarding is not the same as FSCS deposit insurance, which applies to bank accounts. E-money is protected by segregation and safeguarding rather than a deposit-guarantee scheme — a different mechanism with the same goal: your money stays yours. If you need the exact regulatory detail for your situation, contact support and we’ll point you to it.
Why holds aren’t freezes
Because funds are safeguarded and every movement is logged, a hold is always tied to a specific, reviewable reason — not an arbitrary freeze. See Why are my funds on hold?