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How do I contact Fynex support?

Open a support ticket from the Support section of your dashboard. Pick a category, describe the issue, attach screenshots if they help, and track replies in the same place.

You reach a real support team from the Support section of your dashboard. Open a ticket, choose a category, describe what’s happening, and we reply in the same place — so the whole conversation stays in one thread you can come back to.

Open a ticket

  1. Go to Support and start a new ticket.
  2. Pick the category that fits — payments, payouts, verification (KYB), technical, or other. This routes it to the right team faster.
  3. Write a clear subject and description. Include what you expected, what happened, and any reference or ID.
  4. Attach screenshots if they help — up to 5 images (PNG, JPEG, or WebP), each under 5 MB.
  5. Submit. You’ll see the ticket and every reply under Support.

Ticket statuses

  • Open — submitted, not yet picked up.
  • Awaiting support — it’s with our team.
  • Awaiting client — we’ve replied and need something from you to continue.
  • Resolved / Closed — the issue is done. You can reopen by replying if it comes back.

Get a faster answer

Many questions have a direct answer already — verification, holds, failed payments, and payouts each have their own article. If one matches, it’s usually quicker than waiting for a reply. If not, a ticket with the specific payment or payout reference and a screenshot is the fastest way for us to help.

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