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Why is a payment marked "compliance review"?

A routine automated check paused the payment before it completed. Most clear on their own. There's nothing to change on your side; contact support if one stays in review.

A payment marked compliance review has been paused by a routine automated check before it completes. It isn’t a decline and it isn’t something you did wrong — it’s a standard control that runs on payments. Most clear on their own and continue.

What to do

  • Wait — most reviews resolve without any action.
  • Nothing to change on your side — this is an internal check, not a problem with your account or the customer’s card.
  • Contact support if it’s stuck — if a payment stays in review or you need it resolved urgently, contact support. We can’t promise a fixed turnaround on a review, but we can tell you where it stands.

If money is sitting in your balance under a hold rather than a single payment in review, see Why are my funds on hold?

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