Payouts

Pay money out: bank accounts, approvals, timing, and settlement statements.

• How do I add a bank account for payouts?Add a payout account with its IBAN in the dashboard. Every new bank destination is reviewed once before its first use, as a security check against fraud.
• Why did my payout fail?A failed payout means the money didn't leave and is back in your balance. The usual causes are the bank rejecting it, a funding issue, or not enough available balance. Here's each one.
• Why is my new payout account "pending approval"?Every new payout bank account is reviewed once before its first use, to make sure money only goes to accounts you genuinely added. It's a one-time check per account.
• Why is my payout pending or on hold?A payout can be waiting for three different reasons — approval by a teammate, a compliance review, or normal bank processing. Here's how to tell which one, and what to do.
• When will the money reach my bank account?Once a payout is approved and sent, it moves to processing and then completes when the bank has the money. Timing depends on the rail and the receiving bank, so we don't quote a fixed arrival time.
• Which currencies can I pay out in?Fynex pays out in EUR, GBP, and USD. EUR goes over SEPA; GBP and USD go cross-border. Every payout account needs an IBAN. You can still collect payments in more currencies than you can pay out in.
• Why do I need 2FA or a passkey to approve a payout?Approving a payout releases real money, so it needs a second factor — a 2FA code or a passkey. The approval is tied to that exact amount and destination, so it can't be altered afterward.
• What is a settlement statement and how do I read it?A settlement statement summarises the payments settled over a period — gross taken, fees deducted, and net paid to you — per currency, with every payment listed. You can download it as a CSV.