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How do I switch from test to live?

Live payments switch on once your business verification is approved. If you've been approved but still can't take a live payment, it's usually a setup step — here's what to check.

You go live once your business verification is approved. Approval switches your account from test mode to live, and you can start taking real payments and paying out. There’s no separate “go live” button to hunt for — verification is the switch.

If you’re approved but can’t take a live payment

Once in a while everything’s approved but a live payment won’t go through. The usual causes:

  • No live payment method is active yet. Your account needs a live processing setup before it can route real card payments. If you see an error about no active live terminal, contact support — this is set up on our side.
  • You’re still in test mode. Check you’ve switched out of test and are using real card details, not test ones.
  • Currency mismatch. The payment currency needs a matching live setup. Contact support if a specific currency won’t process.

Run a quick test payment first if you haven’t — it’s the fastest way to confirm the whole flow works before a real customer uses it.

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Related
Getting startedHow long does business verification take?The submission takes a few minutes. Review usually takes 1–2 business days, and we notify you when it's done.Getting startedHow do I test payments before going live?Use test mode to run a full payment with test card details — including split payments and refunds — and see exactly what your customer sees, without moving real money.Getting startedWhy was my verification rejected — and what can I do?Most rejections can be fixed and resubmitted — a Try again button appears when you can retry. Fix the flagged issue (usually a document photo or a detail mismatch) and submit again.
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